Unfortunately, in the process of making this change in preparation we have had to start fresh.
This was a necessary step for us to ensure a clean user experience with less subscription related issues.
We thought it best to move go live with the site now, in preparation for the release of DayZ 0.63.
What improvements have we made?
We've listened to the community over the last few months and have decided to drop the previous support ticket system. We've replaced it with a much simpler Support Forum to handle support related requests.
We've also rebuild our subscriber system from the ground up, using more up to date software.
This has allowed us to build a more dynamic system which in turn...